High Country Casino Privacy Policy
This Privacy Policy explains how High Country collects, uses and protects the personal information you provide when using our online casino services. We take your privacy seriously and set out below the types of data we collect, why we process it, how we keep it secure and the choices available to you.
Types of data we collect
We collect a range of information to operate your account and provide our services. That includes personal data you give us when registering, technical and usage data from your device, and transactional records relating to deposits, plays and withdrawals.
Personal data
Personal data includes your name, date of birth, contact details, residential address and any identity documents you supply for verification. We also store payment details provided for deposits and withdrawals. We only request the minimum information necessary to manage your account and meet regulatory and anti-fraud checks.
Technical data
Technical data covers IP address, device and browser details, operating system, cookies and similar tracking identifiers, and geolocation information where necessary to confirm your eligibility to play. We use this data to keep the platform secure and to improve site performance.
Transactional data
Transactional data includes records of bets, game history, deposits, withdrawals and communications with our support team. These records are retained to manage payments, resolve disputes and detect misuse or suspicious activity.
How we use your information
We use personal and technical data to:
- create and administer your account
- process payments and withdrawals
- verify identity and prevent fraud
- provide customer support
- comply with legal and regulatory obligations
- analyse and improve our services
Data protection practices
We apply appropriate organisational and technical measures to protect your information. This includes secure transmission via encryption, access controls for authorised staff and regular security reviews. While we work to safeguard your data, no internet transmission can be guaranteed completely secure.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, provide a personalised experience and support essential site functions. Analytical cookies help us understand usage patterns. You can control cookie settings via your browser and opt out of certain tracking where provided by the relevant third-party tools.
Information sharing and third parties
We may share information with third-party providers who assist us with payments, identity checks, fraud prevention, hosting, analytics and customer support. We require partners to process data securely and only for specified purposes. We may also disclose information where required by law or to protect our rights.
User rights
You have rights to access, correct or request deletion of your personal data, as well as to restrict or object to certain processing and to request data portability where applicable. To exercise these rights, log in to your account where available or contact us at [email protected]. We will respond in line with applicable law.
Access, correction and deletion of data
You can update many account details via your account dashboard. For document updates or deletion requests, contact [email protected]. Please note we may retain certain information to comply with legal obligations, resolve disputes or prevent fraud.
Privacy policy updates
We may update this policy from time to time. Significant changes will be notified on-site or by email where we hold your contact details. Continued use of our services after an update constitutes acceptance of the revised policy.