Responsible Gambling Resources – High Country Casino

At High Country we take responsible gambling seriously. We want everyone who plays with us to enjoy controlled, safe play. That means providing clear tools, straightforward controls and prompt support so you can manage your activity and stay in control of your account.

Player protection principles

We work to protect players by offering practical measures that limit risk and encourage responsible behaviour. Our approach is based on transparency, easy access to account tools and responsive support for anyone who needs extra help.

Activity-control tools

You can manage your play directly from your account. Options include setting deposit limits, applying loss limits, scheduling session reminders and taking voluntary account breaks. If you prefer, our team can apply or adjust limits on your behalf after verifying your identity.

Deposit limits

Daily, weekly and monthly deposit limits are available to help you control how much you spend. You choose the amounts that suit you. Limits take effect as soon as they are saved and can only be reduced immediately; increases may be subject to a waiting period for your protection.

Loss limits

Loss limits let you cap how much you can lose over a set period. These limits are applied to your account and are enforced across sessions and devices. If you reach a loss limit, you will be prevented from continuing until the limit resets or you reduce your activity.

Time limits and session reminders

Set session length reminders to help manage playing time. You can choose how long a session lasts before you receive an alert, and use temporary time-outs to take a short break from your account. These tools are useful for keeping play in balance with daily life.

Self-exclusion

If you feel you need a longer break, self-exclusion is available. You can request a self-exclusion for a specified period and your account will be closed to further play for that time. We will confirm the process with you and provide information about support while you are excluded.

Recognising signs of problematic behaviour

Look out for changes such as spending more than intended, chasing losses, neglecting work or family commitments, or hiding activity. If you or someone close to you shows these signs, it is important to act early and use the available controls or seek assistance.

Practical tips for staying in control

Set affordable deposit limits, take regular breaks, avoid playing when stressed or under the influence, and review your activity history regularly. Share concerns with support so we can suggest suitable limits or account options.

Professional help and support organisations

If you need specialist help, organisations such as GamCare, GambleAware and the National Gambling Helpline provide confidential advice and treatment options. For help from us, contact live chat in the lobby or email [email protected] and we will assist you promptly and respectfully.